Shipping policy

Thank you for shopping at Santebela. This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased from our website https://www.santebela.com/.

  1. Order Processing:
  • All orders are processed within 1 business day. Orders are not processed or shipped on weekends or holidays.
  • Because each product is crafted specially, it takes about 1-2 days to bring your order to life after we receive it.
  1. Shipping Methods:

Shipping rates and delivery times are calculated at checkout based on the selected shipping method and the destination address. Delivery estimates will be provided once your order is confirmed. Please note that delivery times are estimates and start from the date of shipment, rather than the date of order placement.

  1. Shipping Carriers:

We partner with reputable shipping carriers, including DHL, to ensure reliable and timely delivery of your orders.

  1. Shipping Restrictions:
  • We currently ship to addresses within the United States only.
  • Some products may be subject to shipping restrictions or regulations due to size, weight, or other factors. Any such restrictions will be noted on the product page.
  1. Shipping Fees:
  • Shipping fees are calculated at checkout based on the total weight of your order, the shipping method selected, and the destination address.
  • We offer free delivery on all orders. Eligibility for free shipping is determined at checkout.
  • Import duties and taxes are the responsibility of the end customer.
  1. Delivery Times:
  • Estimated delivery times are provided for each shipping method at checkout and are based on the carrier's delivery schedule and the destination address. Usually, after shipment, delivery is within 2-4 business days. Occasionally, it may take up to 5 days.
  • Please note that delivery times may vary depending on factors beyond our control, including weather conditions, carrier delays, and peak holiday seasons.
  1. Order Changes or Cancellations:

Once an order has been processed and shipped, we are unable to make changes or cancel the order. Please review your order carefully before submitting it.

  1. Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged in transit, please contact us immediately at contact@santebela.com for assistance. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

  1. Contact Us:

If you have any questions, concerns, or inquiries about our Shipping Policy or the shipping and delivery of your order, please contact us at contact@santebela.com.

This Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.